Privacy Policy

1. Data Controller

The data controller responsible for your personal data is obsidienneom, operating from 6 Battery Road, #35-07, Singapore 049909. For data-related enquiries, contact us at [email protected].

2. Data We Collect

Information you provide directly

• Full name and contact details (phone number, email address)
• Booking information: pick-up and drop-off addresses, dates and times, service type
• Flight details, where provided for airport collections
• Payment-related information (we do not store full card numbers)
• Communications with our operations team (calls, emails, messages)

Information collected automatically

• Website usage data via cookies and analytics tools (see our Cookie Policy)
• Device type, browser, and approximate location data from web sessions
• Log data relating to website visits (IP address, pages viewed, time on site)

3. How We Use Your Data

We process personal data for the following purposes:

• Service delivery: To arrange, manage, and complete bookings across all three service types
• Communications: To confirm bookings, provide driver details, and respond to your enquiries
• Operations: To assign drivers, track flight arrivals, and coordinate event fleet logistics
• Billing: To process payments and issue receipts or invoices
• Legal compliance: To meet our obligations under Singapore law, including LTA regulatory requirements
• Service improvement: To review aggregate performance data and improve our operational standards

We process your data on the basis of contractual necessity (to fulfil a booking), legal obligation, and where applicable, your consent.

4. Data Retention

Booking records are retained for a period of three years following the completion of the service. This retention period supports our billing, compliance, and operational review requirements. After this period, records are deleted unless further retention is required by law. Communications outside of formal bookings are retained for 12 months.

5. Data Sharing

We do not sell, trade, or share personal data with third parties for marketing purposes. Data may be shared in the following limited circumstances:

• Drivers: Driver assignment information (client name, contact number, collection address) is shared only with the driver assigned to that booking
• Payment processors: Billing data is processed by our payment service provider under their own security standards
• Legal requirement: We will disclose data if required to do so by a Singapore court, regulator, or law enforcement authority

All persons with access to client data — including drivers and operations staff — are subject to confidentiality expectations.

6. Data Protection Measures

We maintain reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include restricted access controls, encrypted data transmission for web forms, and internal data handling procedures. We conduct periodic reviews of our data security practices.

In the event of a data breach that is likely to result in significant harm, we will notify affected individuals and the Personal Data Protection Commission (PDPC) in accordance with the PDPA's mandatory breach notification requirements.

7. Cookies

Our website uses cookies to support basic functionality and analytics. Details of the cookies we use, including how to manage your preferences, are set out in our Cookie Policy.

8. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to data processing where consent is the basis for processing
• Request deletion of your data, subject to applicable legal retention requirements
• Lodge a complaint with the PDPC if you believe your rights have not been respected

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a valid request.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before submitting personal data.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us at [email protected] and we will take steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised "Last updated" date. Continued use of our services following any update constitutes your acknowledgement of the changes.

12. Contact Us

For any questions about this Privacy Policy or the handling of your personal data, please contact: